How Law Offices Are Handling Tech Changes In 2020

Rachel Kugel of The Kugel Firm, said:

“Technology has changed the court systems yet justice is still being metered out in these tumultuous times.

As a criminal defense attorney focused on drunk driving, the practice slowed down due to the current situation. Business wise things slowed down, however process wise things have gotten better, especially in New Jersey.

I’m a two state practicing attorney formerly spending a lot of hours of travel time only able to do a couple court appearances per day between both states. Now I can hop from one court to another just by clicking a Zoom link which has helped juggle family and work life.”

Matt Cummings, of Matthew Cummings Law shared:

“As a younger attorney I am used to using tech like Zoom and so the current situation hasn’t changed much. We have had more issues with keeping up with how laws have changed and in Massachusetts things change fairly rapidly. Executing documents has been a challenge.

Having a younger clientele has helped me, but sometimes especially with older clients they have had trouble at adapting to it and so we have had to rely on more face to face meetings with them.

Networking to get clients has been harder now, yet with interest rates being so low now we have been doing a lot more refinances. We have been signing documents on porches for example. The way we have been operating has changed but the practice of law has not.”

Dean Maglione, of The Maglione Firm had this to say:

“Zoom has become pretty essential and we are even doing virtual depositions and I’ve grown to like them. Do I trust video conferencing especially when I depose someone? I am not 100% convinced about the security issues with Zoom.

As I can sit in front of people, I want to sit in front of them. Moving forward I see myself doing 80% of my depositions online with Zoom for the less complex cases.“

Richard Mann, of Mann Law, said:

“We became as paperless as an attorney can be in Indiana over fifteen years ago, which really put us ahead of the current situation. Just a few months back, we became a virtual office literally overnight using technologies like VOIP and VPN’s to access our desktops in the office and to function remotely.

I’ve been using Zoom for six years now, so not much has changed for us as a firm. Clients are more receptive now to using technology over the past few months.  Moving forward, I hope the courts will be more receptive to keeping the technology we’ve been using in place.”

Anthony Pope, of The Anthony Pope Law Firm, shared:

“In the past few months, everything has changed in the way we practice law and I believe the art of advocacy has been seriously impaired as a result. The urgency with litigation doesn’t exist anymore in the challenging times we are in, and that’s a major problem for attorneys like myself who are in the personal injury or criminal niche.

Zoom is something very new for me and I began using it just a few months ago. I still like being across from the person I am questioning, however. Where there is a lot at stake, I want to be across from the person in the same room, and right now doing that is a challenge.”

David Eldridge, of Eldridge & Blakney had this to say:

“The changes technology has brought to us has been dramatic. We are now using video conferencing tech in a way that we have never done before.

Previously we had pretty limited experience with technologies like that. We’ve done client meetings and mediations and some court hearings with Zoom. We have used Zoom, WebEx, Microsoft Teams and Zoom, with Zoom being the easiest platform to use thus far.

We’ve also embraced cloud technology here in the firm, putting files up in the cloud for the firm, using tech like Cleo. That has certainly helped our staff to work remotely and seamlessly.

I think folks will realize the cost savings and convenience of having video conferencing calls in the future and we’ll see this trend continue.”

Laura Riccio, of Fedele and Murray shared:

“For the last five months I’ve been working from home via telephone calls, conducting client meetings via telephone and Microsoft Teams video conferencing. It’s been great and has opened up new possibilities and technology has definitely helped me do that.

I’ve grown to really like video conferences. They seem to end a little more quickly than face to face meetings, and as a result, they have reduced our new client meeting times from 90 minutes, down to 45 minutes.”

Jack Wilhelm, of the Wilhelm Law Firm said:
“From a macro view, the changes over the last free months have been a difficult experience when it comes to our clients. Not everyone is as tech savvy as you would hope they would be.

From a micro view, I feel we’ve been made for this moment. We are on the cloud and can work remotely in terms of our staff and our clients. And we have a phone system called Ring Central that allows us to use our cell phones and it appears that we are in the office and even works worldwide.”

Dan Greenberg, of Greenberg & Greenberg, shared:

“In these turbulent times, fortunately we have not seen a significant impact on our practice from technology. We spend most of our time speaking with clients over the phone.

The way we go to court has certainly changed however. The courts have allowed us to have conference calls with them to conduct hearings. 99% of the time, we still are going to court, though they have staggered court appearances and limited family and friends from coming in.”

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