- Years in customer experience
25+
Years in customer experience
- Founded Larimar C2
2016
Founded Larimar C2
- Former role
VP of Customer Experience, UMB Bank
Former role
- Based in
St. Augustine
Based in
About.
Stephanie Shaffer De Jesús is a customer experience practitioner who helps organizations turn data and customer signals into actions that drive measurable results. Through Larimar C2 Consulting, which she founded in 2016, she designs voice of the customer and closed loop feedback programs, builds experience metrics tied to core customer expectations, and connects CX work to retention, revenue and ROI.
Before consulting full time she was Vice President of Customer Experience at UMB Bank and Customer Success Officer at OnSolve, and she spent 17 years at Asurion leading CX for its global enterprise call center operations. She is bilingual in Spanish and served as a Peace Corps Volunteer in the Dominican Republic.
Track record.
- Founder of Larimar C2 Consulting
- Former VP of Customer Experience, UMB Bank
- 17 years building CX programs at Asurion
- Bilingual, former Peace Corps Volunteer
Experience.
Founder & Principal Consultant
Larimar C2 Consulting
2016 to Present · Global, Remote
Customer experience strategy, voice of the customer and experience metrics for global brands.
Vice President, Customer Experience
UMB Bank
2018 to 2021 · United States
Led customer experience.
Customer Success Officer
OnSolve
2017 to 2018 · Ormond Beach, Florida
Client growth and relationships.
Customer Experience Product Owner
Asurion
1999 to 2016 · Remote
CX for the global enterprise call center.
What you can ask Stephanie about.
- How do I measure customer experience in a way that ties to revenue?
- How do I build a voice of the customer program?
- Which CX metrics actually matter?
- How do I turn customer feedback into action?
- How do I improve retention through customer experience?
Nobody builds alone.
Send Stephanie one specific question. It goes straight to her inbox.